FAQ
Shipping Policy
Processing Time: Orders typically take 1-3 business days to process before shipment, excluding weekends and holidays.
Shipping Methods: We offer standard and expedited shipping options. Standard shipping usually takes 3-7 business days, while expedited shipping takes 1-3 business days, depending on your location.
Shipping Costs: Shipping costs vary based on the selected method and destination. Free shipping is available for orders above a certain amount.
Return Policy
We want you to love your purchase! If you're not entirely satisfied, we accept returns within 30 days of delivery for a refund or exchange, subject to the following conditions:
Condition of Items: Items must be unworn, unwashed, and in their original condition with tags attached.
Return Process: To initiate a return, please contact us at jaysimmonesapparel@yahoo.com.
Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Refunds: Refunds are issued to the original payment method once we receive and process the returned items. Please allow 5-7 business days for the refund to reflect in your account.
Exchanges: Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit will be issued.
Processing Time: Orders typically take 1-3 business days to process before shipment, excluding weekends and holidays.
Shipping Methods: We offer standard and expedited shipping options. Standard shipping usually takes 3-7 business days, while expedited shipping takes 1-3 business days, depending on your location.
Shipping Costs: Shipping costs vary based on the selected method and destination. Free shipping is available for orders above a certain amount.
Return Policy
We want you to love your purchase! If you're not entirely satisfied, we accept returns within 30 days of delivery for a refund or exchange, subject to the following conditions:
Condition of Items: Items must be unworn, unwashed, and in their original condition with tags attached.
Return Process: To initiate a return, please contact us at jaysimmonesapparel@yahoo.com.
Return Shipping: Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Refunds: Refunds are issued to the original payment method once we receive and process the returned items. Please allow 5-7 business days for the refund to reflect in your account.
Exchanges: Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit will be issued.